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LRG Troop Issue: Game crashing and freezing up

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LRG Troop Issue: Game crashing and freezing up

Postby KernowWarrior on Sat Aug 16, 2014 12:06 pm

Game number : 13888739

Game repeatedly freezes up and becomes un-responsive.

Having to time out, nearly every go
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Re: Game crashing and freezing up

Postby IcePack on Sat Aug 16, 2014 12:20 pm

KernowWarrior wrote:Game number : 13888739

Game repeatedly freezes up and becomes un-responsive.

Having to time out, nearly every go


yeah, escalating and trench games have a tendancy to get into large numbers.
For now the work around is mainly just trying to optimize your browser performance.

1) play on a computer instead of mobile or tablet if possible for these games
2) go to settings, turn off panels, global chat for these games

We are testing something to help this in the future, but for now it remains a known issue.
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Re: LRG Troop Issue: Game crashing and freezing up

Postby dacp on Mon Sep 01, 2014 7:20 pm

If this is a known issue for over 2 weeks and it's not "fixable", then wouldn't it make sense to give players a chance to abort the game, stop offering escalating troops beyond a certain cap set for when the issue appears, or communicate in the news that is sent out an estimation of when the problem might be fixed? Alternatively, just not offer escalating games until such time as the program is fixed since it is just not likely to end well.

Basically, being stuck in games that have this "bug" just leads to frustration of the players.

Doesn't seem to make a lot of sense to be devoting efforts to promoting CC while in the meantime, playing on CC becomes less fun. Each player who has a lousy playing experience is likely to spend less time on CC and more time on other gaming sites and tell their friends about why they've moved on.

Has any progress been made on this issue in the past 2 weeks? Is it on a "to do" list somewhere? Or does one just stop playing escalating games until someone notices somewhere that the bug has been fixed?
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Re: LRG Troop Issue: Game crashing and freezing up

Postby IcePack on Mon Sep 01, 2014 7:33 pm

Has any progress been made on this issue in the past 2 weeks? Is it on a "to do" list somewhere? Or does one just stop playing escalating games until someone notices somewhere that the bug has been fixed?


A fix was implemented awhile ago, where large troop quantities would be incremented instead of every single option 1-99,999 being offered.
Therefore, the lower number of troop selections in the drop down reduced the amount of lag / stress on the system and should be much easier to play now.
The fix was implemented in new and existing games, so you should notice a difference in the drop downs when deploying, attacking, and forting large qty troops
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Re: LRG Troop Issue: Game crashing and freezing up

Postby dacp on Mon Sep 01, 2014 7:56 pm

IcePack wrote:
Has any progress been made on this issue in the past 2 weeks? Is it on a "to do" list somewhere? Or does one just stop playing escalating games until someone notices somewhere that the bug has been fixed?


A fix was implemented awhile ago, where large troop quantities would be incremented instead of every single option 1-99,999 being offered.
Therefore, the lower number of troop selections in the drop down reduced the amount of lag / stress on the system and should be much easier to play now.
The fix was implemented in new and existing games, so you should notice a difference in the drop downs when deploying, attacking, and forting large qty troops


IMO, the fix hasn't worked. Look at game 14121081 and 14121084. Notice my deploys in the first game at 2014-09-01 17:20:12 and notice this in the second game:
2014-09-01 16:30:49 - dacp played a set of Fire Crystal, Air Crystal, and Ag11 worth 32767 troops
2014-09-01 17:30:43 - dacp ran out of time

I was not able for a full hour to deploy anything in the second game, but meanwhile was able to deploy a large amount in the first game. It tried several refreshes, leaving and coming back, etc. in the first game with no luck.

Also, what's strange is that in that first game, another player has run out of time 3 times and not able to deploy a large quantity...he's tried several different browsers, etc.

And 32767 is not the number of troops we're deploying, but that's the strange number that appears.

I've tried both Chrome and IE and the lag is incredible still on games with numbers over 9,999. In fact, I now go do something else while CC is thinking about letting me deploy that number.

I could also pull up a game on Eurasia and I think Hive in which players couldn't deploy either.

Hope the additional info helps you find whatever the bug is.
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Re: LRG Troop Issue: Game crashing and freezing up

Postby Scottydog on Wed Sep 17, 2014 7:26 am

I have tried the recommendations - laptop, switching everything off and have tried MS Explorer and Google Chrome. When trying to deploy large numbers of troops I time out every time and have lost three lots of large deployment. Very frustrating. I will be avoiding escalating trench until a solution is advised

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