wicked wrote:We're always on the lookout for new chat mods to add to the team. There was a small window of time today where chat was left unmoderated. That does NOT mean that the offenders were not dealt with accordingly. Ryan32 is a on temp ban from chat, and others involved will be getting PM warnings. Even if we had ten more chat mods, it still wouldn't guarantee 24/7 coverage, so there will be periods of time when no moderators are present, just like there are times when someone is trolling the forums and no forum mods are available. Also remember, there is the ignore function in chat if you don't want to read what someone else is posting. Just type /ignore username, and if the username has spaces, make sure to put quotes around it, e.g. /ignore "James Vazquez"
When you see someone disrupting chat and no chat mods are on, check the forum to see if any admins are on and PM them if they are. Chat mods and Admins are the only ones with chat moderation capabilities.
Nag, Live Chat is separate from the forums, so whatever forum mods occupy themselves with doesn't affect chat mods, and vice versa.
That's good but I understand 24/7 coverage is an impossibility but I rarely go live chat now but when I do only in the evenings there seem to be active moderator coverage, whilst during the day, whilst it's quite dead there is no moderators around like now and this could easily result in more abuse. Also, in regards to your ignore list point, thats all very well to use but I'm thinking about the website image in general, all the core regular users can use that feature but it's the new members that you want to keep and attract to the website, and if live-chat promotes the wrong image, they won't understand how to ignore people and could potentially be put off from the website. It just seems sensible to have a few extra people with chat mod priviliges.
