[15-Jun-2008] Downtime today

[Angus Khan]

Hosting company problem

Back in the day, I was part owner of a hosting company. The problem with uninterruptable power supplies and fans is the load is inductive instead of resistive. That is most likely what really took down the system, even before the generators were able to do their job. The smartest thing the hosting Co could do is install DC brushless fans instead. Things will still get warm, but it won't take out the fans before power comes back on line. They also should size the system for the AC plus all the computers, instead of just worrying about the computers. Even swamp coolers might do the job temporarily depending on the part of the country where they're located.

Good thinking adding to the clock, too bad it wasn't in time for some of my opponents... or not...

[kj11aw]

here's what i dont get, if people are going to miss turns anyway, then what was the point of giving the 12 hours? now i have 3 games where people have over 35 hours to take their turn

[Twill]

One of our big ACTIVE mafia game threads no longer exists. It was the Grimms Fairy Tales one. please tell us that it was only moved and not actually deleted

Hey Josh,

Andy and I are looking into that one. We think we've found it (it comes up in a search for "grimms fairy tales") but it seems to be missing the forum and topic ID numbers which is stopping it from being displayed.

We don't THINK it's been deleted, it's just not showing up. It's probably a simple fix but we want to talk with Lack first before we do anything sill that may delete it permanently

We'll add it to his list for tomorrow.

If anyone else notices any other threads missing, please drop a support ticket to the Tech Dept on the help page so we can track them down and find the source of the problem.

Thanks for pointing it out.
Twill

[walelia2]

One of our big ACTIVE mafia game threads no longer exists. It was the Grimms Fairy Tales one. please tell us that it was only moved and not actually deleted

Hey Josh,

Andy and I are looking into that one. We think we've found it (it comes up in a search for "grimms fairy tales") but it seems to be missing the forum and topic ID numbers which is stopping it from being displayed.

We don't THINK it's been deleted, it's just not showing up. It's probably a simple fix but we want to talk with Lack first before we do anything sill that may delete it permanently

We'll add it to his list for tomorrow.

If anyone else notices any other threads missing, please drop a support ticket to the Tech Dept on the help page so we can track them down and find the source of the problem.

Thanks for pointing it out.
Twill

GAAH I need my mafia fix! lol, but really, thanks guys for working on everything... although I WAS freaking out when I couldn't get online earlier lol

[PLAYER57832]

here's what i dont get, if people are going to miss turns anyway, then what was the point of giving the 12 hours? now i have 3 games where people have over 35 hours to take their turn

So more people don't miss their turns.

Depending on where you live, CC might have only come on line after some folks' bedtimes, etc.

[beardbuster]

why does it show that have only left 10 ratings? i know i have left alot more. i still don't like it.(the ratings system)

[jako]

great work so far getting CC back to normal as can be. we dont blame ya lack, just a freak accident.

[Shrinky]

http://www.conquerclub.com/game.php?game=2628704

In this game, the whole log was reset to the beginning of the game. I and Blue had already played turns before the crash. After the crash I noticed that my troops were back to the starting position but Blue had lost 2 troops on Irkutsk(his starting position). Can this problem please be fixed.

Thanks

[gloryordeath]

http://www.conquerclub.com/game.php?game=2628704

In this game, the whole log was reset to the beginning of the game. I and Blue had already played turns before the crash. After the crash I noticed that my troops were back to the starting position but Blue had lost 2 troops on Irkutsk(his starting position). Can this problem please be fixed.

Thanks

you need to fill out an e-ticket with all the info you can and i'm sure they will fix it if they can.

[PLAYER57832]

Checking server loads and so far the DB, and 3 web servers look good to go for the night.

Lack is going to call it an evening. It's been a long day for him as you can imagine. Andy and I will be around for a few more hours monitoring everything and King Achilles will be here all night so if things go belly up we will hopefully catch it quickly.

Please submit support tickets if you have a real anomaly with your game(s), but if you're just missing a turn, please try to be understanding and not complain too much, this was one of those acts of God that happen from time to time. Clearly we havn't been holding enough sacrifices

Courtesy of pepperonibread and ze ConquerClub LAYER BATTLE ROYAL

We'll keep you posted as things change...hopefully it's all stable now!

Several opponents in my games now have less than 2 hours left on their "clocks". It does not seem that the 12 hours were added in all cases. Am I the only one to whom this has happened?

[Magiw]

Thanks for the update!

[Twill]

http://www.conquerclub.com/game.php?game=2628704

In this game, the whole log was reset to the beginning of the game. I and Blue had already played turns before the crash. After the crash I noticed that my troops were back to the starting position but Blue had lost 2 troops on Irkutsk(his starting position). Can this problem please be fixed.

Thanks

If you took that turn some time between when the backup was taken and the crash happened, it would not have been saved (all data after somewhere around 2am Eastern time was fried by the data center) and there isn't much that can be done.
If it is just a log issue, those are being restored (some logs were corrupted but the moves were not)
If you were moving WHILE the backup was being taken, then you're in the twilight zone and we're still trying to figure out exactly what oddities and carnival freakshow errors we're going to get from that

Your best bet is to fill out the support ticket on the help page and Lack will look into it. But don't hold your breath, who knows if or when we might be able to find the lost move(s). Your best bet, if it's ok with you guys, is to play from where you are and go for a rematch after.

Several opponents in my games now have less than 2 hours left on their "clocks". It does not seem that the 12 hours were added in all cases. Am I the only one to whom this has happened?

We can do absolutely nothing if you don't give us game numbers.

why does it show that have only left 10 ratings? i know i have left alot more. i still don't like it.(the ratings system)

Wrong place mate.
But ratings only show up after the game is archived (5 days after it is finished)

[yodermk]

Hi guys,

I was at work (Rackspace support) this morning when this all happened. The data center had lost utility power, and a couple chillers did not come back on, causing the temperatures to rise. That affected some servers, and I'm sorry the database server was one of them. I actually noticed that and sent the ticket to the datacenter, but that was shortly before my shift ended so I wasn't involved any further.

[2dimes]

These dice suck, so looks like everything's back to normal here.

[danodukebb]

hey, thanks, lack, for the explanation....


but....


as a paying customer of conquerclub...i was not able to access this site for which my money was spent on...so, what do u think about giving us premies a few more weeks free for premium membership?

<Twildo edit> Insert profanity here </edit>

[edsdad]

Thanks Lack,keep up the good work

[realmss]

Thank you for getting it back asap. The free time also helped, thought I would have more games to play though

[AndyDufresne]

Hi guys,

I was at work (Rackspace support) this morning when this all happened. The data center had lost utility power, and a couple chillers did not come back on, causing the temperatures to rise. That affected some servers, and I'm sorry the database server was one of them. I actually noticed that and sent the ticket to the datacenter, but that was shortly before my shift ended so I wasn't involved any further.

Good to know that we've got a good relationship with our hosting company's employees! We pay them for service, and they come here and play.


--Andy

[mightyredarmy]

Good professional response guys - inevitably won't please everybody, but hey.

[danodukebb]

hey, thanks, lack, for the explanation....


but....


as a paying customer of conquerclub...i was not able to access this site for which my money was spent on...so, what do u think about giving us premies a few more weeks free for premium membership?

<Twildo edit> Insert profanity here </edit>

yes yes my post was edited for being innapropriate, but be greteful to whoever said they should get extra months premium membership for this mistake, dont be an idiot please, just because they were down for maybe 12 hours, you shouldnt get MONTHS of extra time, dont be greedy "ZSP"

[t-o-m]

hey, thanks, lack, for the explanation....


but....


as a paying customer of conquerclub...i was not able to access this site for which my money was spent on...so, what do u think about giving us premies a few more weeks free for premium membership?

a few more weeks for almost q day!?

i have to admit that i have withrawal symptoms, i resorted to playing risk over msn with gcwca_4_life
there was a lot of trust involved.

[Frop]

Bullshit.

[Fruitcake]

Game 2653114
Round 8
Time Remaining
29hrs 45min 52sec

??????

I missed my turn, but it shows this.

I know about the 12 hours, but that's crazy, so you miss a turn and the other player gets time added.....sometimes I despair of the logic of the powers that be on this site I really do.

[yodermk]

Hi guys,

I was at work (Rackspace support) this morning when this all happened. The data center had lost utility power, and a couple chillers did not come back on, causing the temperatures to rise. That affected some servers, and I'm sorry the database server was one of them. I actually noticed that and sent the ticket to the datacenter, but that was shortly before my shift ended so I wasn't involved any further.

Good to know that we've got a good relationship with our hosting company's employees! We pay them for service, and they come here and play.


--Andy

LOL. As I mentioned in my first post to these forums, I actually discovered CC when someone called Rackspace complaining that CC was down. I was the guy who answered the phone.

It quickly became my favorite site on the web!

[Twill]

Fruitcake - the time was added across the board - it's not something we could do on a case by case basis (it affected 20,000 games).

If it was technically possible, we extended time. It made more sense to have some people have long goes (it doesn't strategically harm most people) vs. lots of people have no turn (which can really change a game)

It may not be fair, but its "more" fair.

Other than that, I'm going to call it a night.

King Achilles will still be on for 6 more hours, so drop him a line if things go crazy.

And thus ends another day of CC drama. Who needs reality TV when you've got servers

Thanks to Rackspace for doing what they can to get us back up with a reasonably recent backup! They do pretty good by us.

If there are any more Rackspace employees here, drop me a line, I'd love to get to know you guys

Have an uptime day,
Twill