Honesty

[BigBallinStalin]

What if the salesman simply doesn't know? Suppose he couldn't muster a comparative analysis report of the long-term maintenance costs of 3 desired vehicles.

Should he simply guess, thus possibly misleading the customer?

Should he not mention it?

Or should he use qualitative phrases like "these models have very few problems" or "car A tends to have less problems than car B"??


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Where does... fraud begin and best guessing begin? We just don't know, jimbo and huaman. We just don't know.

[JBlombier]

What's the use of the truth if we can't tell a lie sometimes?

[thegreekdog]

What if the salesman simply doesn't know? Suppose he couldn't muster a comparative analysis report of the long-term maintenance costs of 3 desired vehicles.

Should he simply guess, thus possibly misleading the customer?

Should he not mention it?

Or should he use qualitative phrases like "these models have very few problems" or "car A tends to have less problems than car B"??


____________________________


Where does... fraud begin and best guessing begin? We just don't know, jimbo and huaman. We just don't know.

He should say he doesn't know. I'm not sure why that's so difficult for someone to say? "But then the salesman's reputation is ruined." Well, wouldn't it be ruined more if he was wrong?

[huamulan]

Personally, if I go to a chain store I expect the salesman to try and rip me off. The salesman has profit targets dangling over his head and is serving me, a customer he has never met before and will likely never meet again. He's unlikely to care about ripping me off.